UUB believes in transparency in our customer communication and customer service. We offer a limited warranty on all registered bags for manufacturing defects with stitching, hardware, and zippers; note that material/fabric issues are not covered.
We also carry a full 30-day return or exchange policy on our products. (Note: If you purchased your bag from a 3rd party seller, retailer, trade show, fair, festival, etc., please contact the 3rd party seller directly for their return and exchange policy.)
HOW TO REQUEST A RETURN or EXCHANGE
1. FILL OUT THE REQUEST FORM and follow the simple instructions. Download Form
2. Send the completed form to firstname.lastname@example.org with "Return Request" in the title, along with any photos and information requested.
3. Follow shipping instructions included in the request form inside package--It is very important to avoid the longer turn around time.
4. Sit back and relax. Our Customer Service team takes care of the rest!