UUB believes in transparency in our customer communication and customer service. We offer a 2-year limited warranty on all registered bags for factory defects with stitching, hardware, and zippers; note that material/fabric issues are not covered. 

• There is no cost for repairs within this warranty timeframe.
• We offer a one-time free replacement of a waist belt or leg strap if the clasp fails.

Once the 2-year limited warranty period has expired (or if you have already had a warranty claim fulfilled)), we offer a 20% discount on the purchase of a new bag or replacement part (waist belt, leg strap).

Bags with ripped or torn fabric are not covered but may be returned to us and assessed for repair (fees apply). Please chat with us at uubgear.com for guidance before sending back your bag.

Please DO NOT overstock the weight inside your bag. The suggested total weight is around 3.5 pounds.

The warranty ONLY applies to factory defects and does NOT cover damage caused by misuse, neglect, accidents, abrasion, or normal wear and tear. Examples of what is not covered under our manufacturer’s warranty include, but are not limited to:

• Stains or color transfer from clothing, beverages, weather, etc.
• Scratches, soiled spots, or marks from normal use
• Damage from pets or other animals
• Exposure to chemicals, solvents, or products containing alcohol
• Improper care

We offer a full 30-day return or exchange policy on our products. Items returned after 30 days but within 60 days of purchase are eligible for a 50% refund of the product cost. No refunds are offered for purchases older than 61 days. Shipping costs are not eligible for refund.

Purchases made from a third party seller, retailer, trade show, fair, or festival must be handled directly with the source that collected your payment and has a record of the sale.

HOW TO REQUEST A RETURN/EXCHANGE FROM UUB GEAR:

1. Chat with us at uubgear.com first

2. Fill out the request form (Download Form)

Insert the form into your return package, It is important to avoid the longer turnaround time.

4. Sit back and relax.  Our Customer Service team takes care of the rest!

Address: 

UUB SERVICE DEPARTMENT

PO Box 255

Mt. Holly, NC 28120